Support
Questions, and a real address to write to.
If the answer is not here, write to us. We read everything that arrives and reply within two working days.
01Frequently asked
Common questions
- Is Carillio available yet?
- Not yet. It is in build, and the App Store badge on the home page opens a waitlist instead. Join it and you get one email when the app ships.
- Can my organization's administrator read my messages?
- No. Administrators manage members, seats, verified domains and policy. Messages and calls are end-to-end encrypted, so neither an administrator nor we can decrypt them. There is no setting that changes this.
- Why does Carillio need my phone number?
- It is how people who already have your number find you. We keep the number linked to your account and a salted hash of it for contact discovery. Your address book is matched with hashes and is never uploaded in the clear.
- What happens on a bad connection?
- Several quality levels travel at once, and each person receives the best their connection can carry — so one struggling participant no longer forces everyone down. Voice is protected against packet loss and is the last thing to degrade.
- How long do you keep my data?
- Undelivered message envelopes are deleted after 30 days. Encrypted media defaults to 90 days, and an organization can set a shorter window. The full table is on the privacy page.
- How do I delete my account?
- In the app, under Settings. That clears your number and its hash, your profile and your devices, and queues your stored media for erasure. Messages already delivered live on the recipients' devices.
- I lost my phone. Can you recover my messages?
- No, and that is the point: your keys never leave your devices, so there is nothing on our side to recover from. If you have another signed-in device you keep your history there.
- How is a verified organization badge granted?
- An administrator proves control of a domain or submits a trade licence, and our team reviews it. The badge means that check passed — it is not an endorsement.
General and billing
support@ravinaro.comAccount trouble, organization seats, invoices, anything about the app.
Privacy and data requests
privacy@ravinaro.comAccess, correction and deletion requests. We answer within 30 days.
Security reports
security@ravinaro.comReport a vulnerability. Tell us how to reproduce it and we will keep you posted on the fix.