Last updated 26 September 2026
Consumer Health Data Privacy Policy
For Washington residents under the My Health My Data Act, and for anyone who wants the same detail.
Carillio (“Carillio”, “we”), operated by Ravinaro, is not a health app. The only data we handle that the Act treats as consumer health data is biometric data: recordings of your voice from which a voice model could be made. Contact: privacy@ravinaro.com.
What we collect, and why
| Data | Purpose | Kept |
|---|---|---|
| Your voice model (“Your voice”), made from about 30 seconds of your own speech in a Carillio call, only after you tap “I agree — use my voice” | So the one person you allowed hears your translated words in a voice like yours, in calls between the two of you | Until you turn it off, 12 months without use, or account deletion — whichever comes first, and never more than 3 years. See the Biometric Data Policy |
| Audio of your speech for live translation, only after you allowed the other person to translate you | Turning your speech into translated text or speech for that person, in real time | Not stored by Carillio. Processed as it arrives and discarded |
Where it comes from
Only from you: your own speech during a Carillio call, with your consent. We collect it from no other source.
Who processes it
Only processors acting on our instructions under contract: Cartesia, Inc. (voice model and spoken translation), Deepgram, Inc. (speech recognition) and OpenAI (language identification and translation), all in the USA, and Cloudflare, which hosts our service. Inworld AI, Inc. provides some standard voices and is not currently used for voice copies. We do not share consumer health data with any third party or affiliate, and we never sell it.
Your rights
- Withdraw consent at any time in Settings → Privacy → Voice & translation. Your voice model is then deleted, including at our processors.
- Confirm and access: ask whether we hold your consumer health data and for a copy, including the list of processors that received it.
- Delete: delete your account in the app, or ask us by email. We delete the data and tell our processors to delete their copies.
Write to privacy@ravinaro.com to use these rights. We answer within 45 days. If we decline a request, you can appeal by replying to our answer with “Appeal” in the subject; we answer an appeal within 45 days, and if you remain unsatisfied you may contact the Washington State Attorney General.
Changes
We will ask for your consent again before using consumer health data in a new way. The date at the top of this page always reflects the current version.